HELPDESK

icon_training Contact our nationally coordinated Helpdesk to get advise and support on most topics regarding bioinformatics and data management.

How to get help?

 

 

Contact us by email at support@elixir.no

The request then goes out to all members of the Helpdesk and is picked up by the one with the most expertise on the particular topic.

Usage instructions

ELIXIR Norway also hosts a documentation for the use of our infrastructure. The documentation can be found here

Storage request

To apply for a storage quota, download and fill in a storage request form (spread sheet) from here (this will be replaced soon)

Support model

Projects that can be solved within two working days or less are free of charge (enabled by funding from the Research Council of Norway). For more comprehensive projects, an hourly rate applies and you need to enter an agreement with ELIXIR Norway on this.


Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.

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We offer the following types of support:

General advice and experimental design consultancy
Programming and scripting assistance
Data analysis
Data management and storage


We have experience working with data types such as:

High-throughput sequence data (DNA / RNA)
Proteomics data
Chip-seq data
Structural data


We have expertise in a wide range of biological and medical fields, including: 

Genome and transcriptome assembly
Variant calling
Annotation
Gene expression, coding and noncoding
Methylation and epigenetics
Statistical genomics
Network analysis
Metagenomics
Microbial genomics
Cancer
Health
Marine